Q: What kind of services do you provide?
A: We pride ourselves on providing a commercial, residential cleaning services and carpet cleaning in the London area.

Q: Are there a minimum number of hours per visit?
A: Yes, we require 2 hours minimum per cleaning visit.

Q: How far in advance do I need to book spring cleaning, move in-move out or carpet cleaning?
A: To guarantee the time and day that suits you, we suggest booking as soon as possible but 2-3 days is usually enough.

Q: Who is responsible for providing the cleaning products and materials?
Regular cleaning / spring cleaning: A: You are responsible for supplying cleaning materials and equipments. Alternatively we can supply cleaning materials but there will be an addition cost -unless other arrangements have been made.
Move in-move out cleaning:
A:There is a minimum booking hours required to supply cleaning materials and equipment. Contact us for more information.
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Q: Can you clean my entire house in one day? (one-off cleaning)
A: Yes, in most cases we can completely clean your house in one day. We do this by increasing the number of cleaners and if necessary the supervisors on the job.

Q: What if I need to change my cleaning appointment? (regular cleaning)
A: We try to be as flexible as possible. We ask that you give us 48 hours notice, so that we can adjust our schedules.

Q: How do I pay for service?
A: You can pay by cash, cheque (payable to ACH SAGGIO LTD) or by bank transfer after each visit.
For your convenience, if we have a contract arrangement, we would be happy to invoice you at the end of each month.

Q: Are you fully insured? A: Yes we have both Public Liability Insurance (£2 million) and Employer Liability Insurance. There is £250.00 excess on all claims.
So you can rest assured we are fully covered for any eventuality.

Q: Do I still have to pay if I go away for a few weeks?
A: No, you don’t. You only pay when you use our cleaning service.
We require 48 hours notice before you go away and the date of your first cleaning when you are back.

Q: Do I need to pay the cleaner extra if I want her to clean at the weekend?
A:No, the rate of pay for the cleaners is the same at all times.

Q: What happens if I move house?
A: We will transfer your account to another address in the London area.

Q: Can my cleaner come when I am at work?
A: You can leave a set of keys with the cleaner. You don't have to be in on the day the cleaner comes. 90% of our cleaners hold keys for client's homes.

Q: What happens if we are not happy with the cleaner?
A: We are here for you in any situation! If you think that the cleaner doesn't meet your expectation, please give us a ring or simply email us and we will have a chat with them. We believe that everyone needs a second chance, but if on the second visit you are not satisfied then we will send a new cleaner and we make sure they do the job properly by supervising them.

Q: Is your staff discreet?
A: Your cleaner is not only your cleaner - they are also your friend. Your privacy will be respected.

Q: Can we contact the office at any time?
A: You can contact us anytime! Our normal business hours are from 9am to 8pm weekdays and from 10 am to 5 pm on Saturday. In emergency we will contact you as soon as possible. We are here for you!

Q: Are there any hidden costs (i.e. agency fees?) A: There is not any hidden cost. It's very simple - pay the cleaner or directly to the company (for regular domestic cleaning) and that's it - we will do the rest!